Being there when clients need you is paramount. Whether you’re an online retailer a manufacturer or a financial institution providing services via a call centre, IT is a critical link in the chain, an absolute necessity.
Ensuring the availability of IT services to your users and customers is a paramount to the success or failure of your business.
Through our Service Desk, Synapse360 support hundreds of organisations from all areas of business including banks and insurance providers, major manufacturers, health authorities, local education and government.
Synapse 360 Support Services provide rapid access to highly skilled and experienced technical support teams when you need them most, providing you with a single point of contact when something goes wrong or when technical advice and guidance is required support across your hardware and software estate in your data centre.
Synapse 360 operational standards for our Service Desks are based on ITIL methodology and are monitored to ensure each call provides the highest quality of service from the initial logging of the incident through to a timely resolution.
The table below details the current service offerings.
For more information about any of the service offerings please contact us on +44 (0)330 660 0001
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